Refund policy

REFUND POLICY

Effective Date: November 16, 2025

At Né Pour Vivre, we want you to love what you receive. If something isn’t right, we’re here to help.

1. Returns

We accept returns within 14 days of delivery for items that are:

• Unworn

• Unwashed

• In original condition

• With original tags and packaging

Items must show no signs of wear (including fragrance, stains, or damage).

Final sale items are not eligible for return.

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2. Exchanges

If you need a different size or style, you can request an exchange within 14 days of delivery. Exchanges depend on product availability.

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3. Refunds

Once we receive and inspect your return:

• Refunds are issued back to your original payment method

• Shipping costs are non-refundable

• Return shipping is the customer’s responsibility unless the item arrived damaged or incorrect

You’ll receive an email notification once your refund is processed.

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4. Damaged or Incorrect Items

If you receive an item that is damaged or incorrect, contact us within 7 days of delivery.

We will replace it or issue a refund at no cost to you.

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5. How to Start a Return

Email support@nepourvivre.com with:

• Your name

• Order number

• Reason for return

• Photos (if damaged)

We will reply with instructions.